Join the heart of campus life – become a Bar Associate at your Student Union across our Sanctuary and Asylum bars!  You must be intending to be a student at the University of Hull for the next academic year, 2025-2026

A little bit about us

Hull University Students’ Union is a Charity, with a large Commercial subsidiary; our primary purposes are:

• Advancement of education, promoting the interests and welfare of students during study and representing, supporting and advising students.
• Being the recognised representative channel between students and the University of Hull and other representative bodies.
• Providing social, cultural sporting, recreational activities, and forums for discussions and debate for the personal development of its students.

Our Commercial Subsidiary provides a range of services for students including, a Supermarket, a pub, a nightclub, coffee and food outlets.

Our Values:

Inclusive - We actively support Equality and Diversity we adapt our services to reflect and meet the evolving needs of our members.

Innovative – We look to the future seeking new opportunities, collaborations and partnerships; we are imaginative, creative and progressive

Positive – We continually work to improve your Union, we are confident, optimistic and solution focused.

Fun – We focus on making your time at University as enjoyable as possible.

Supportive – We listen, look out for your best interests and make sure your voice is heard.

About the Role

The Bar Associate role is essential in ensuring our customers receive a first-class service and to create a warm and welcoming atmosphere for all of our customers, with the key aim of retaining and attracting new customers.

Responsibilities:-

• Deliver excellent customer service, at all times
• Serve and present beverages, quickly and efficiently, meeting our standards
• Assist in keeping the bar, front-of-house and toilets clean and tidy, at all times
• Keep up to date with current promotions and new products
• Make customers aware of offers on our great food and drink range
• Speak to customers to ensure that they are satisfied with their meals
• Maintain personal knowledge by completing online and in-house training
• Always adhere to all company policies and procedures and licensing laws
• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office

Reports to the Bars Assistant General Manager & the Bars General Manager.

Direct / Indirect reports: N/A

About You

Essential 

Qualifications & Training

• 5 GCSE level/equivalent – grade C and above, including English and Maths.

Experience

• No experience necessary

Skills/Ability/Knowledge

Customer focus
• Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
• Remain calm, patient and polite, if receiving customer feedback
• Be helpful and go out of your way to help our customers

Drive
• Be confident and self-motivated
• Demonstrate a passionate commitment to the business
• Welcome and embrace change, with a positive attitude
• Be able to work unsupervised in a busy environment
• Be able to prioritise duties

Personal integrity
• Be honest and reliable
• Be trustworthy and respectful
• Be immaculately dressed
• Maintain excellent time-keeping and attendance
• Be professional at all times

Team work
• Always be a good team player
• Build and maintain good relationships with all team members
• Work together with the team to ensure that the pub is the best it can be
• Be willing to take on jobs to balance the team workload
• Be able to communicate well with people of all levels

Desirable

Qualifications & Training

• Food Hygiene Level 2.

Experience

• Customer service/ hospitality experience
• Food & drink service

Benefits

• Discount in our SPAR shop, Wetherspoon Sanctuary and The Asylum plus opportunity for free tickets to events.
• Access to staff feeding if you have worked for longer than 4.5 hours
• Enhancement of £1 per hour for time worked after midnight

Additional Information

We are committed to ensuring our workforce accurately reflects the diversity of the world we live in. We positively encourage applications from all individuals irrespective of gender, age, home country, ethnic background, sexuality, religious beliefs or disability.

All candidates will be treated equally and all appointments made on merit.

If you require any further information or wish to discuss this role please email HUSU-HR@hull.ac.uk or telephone 01482 466755.

We reserve the right to close this vacancy early if we receive a high number of applicants.

End date - Sunday 8th June 2025

Interviews will be held Monday 16th June 2025 to Wednesday 18th June 2025